Shipping

Worldwide Shipping

We offer free worldwide shipping on EVERY order. Our global production network allows us to manufacture and ship orders locally, ensuring faster delivery times and reduced transit distances. Orders are fulfilled from production facilities located in the United States, Canada, the United Kingdom, Australia, & Spain.

Estimated Delivery Times

The following are our estimated delivery windows, measured from the date of purchase. These timeframes include handling and production time.

The above timeframes are estimates only. Business days do not include weekends or public holidays. For the most accurate delivery estimate specific to your address, please refer to the information displayed during checkout.

P.O. Box Restrictions

Unfortunately, we are unable to deliver to P.O. Box addresses. Please provide a physical street address to ensure successful delivery of your order.

Shipping Partners

We work with the following global carriers to deliver your orders: FedEx, UPS, DHL, GLS, Canada Post, Royal Mail, Aramex, and Australia Post.

Handling & Production Time

It typically takes our team 3–5 business days to produce and prepare your order for shipment. Because each piece of wall art is made to order, we do not maintain a large pre-made inventory. Our quoted delivery estimates already include this handling period, so the timeframe you see represents the total wait from purchase to delivery.

Once your order is ready to ship, you will receive an email confirmation containing tracking details and an estimated arrival date from the carrier.

During peak holiday periods, production and delivery may take slightly longer due to increased order volume. We appreciate your patience.

Order Tracking

Our orders include a tracking link so you can monitor delivery progress. Once your order has been prepared for shipment, we will send you an email with the tracking number and an expected delivery date. If you do not receive a shipping confirmation within 7 business days of placing your order, please check your spam or junk folder first. If you still cannot find it, contact us at TobyNomadMasterpieces@gmail.com and our team will help right away.  Please note that tracking information is generated as soon as the shipping label is created. It may take up to 36 hours for the carrier to post the first scan or status update.

Changing Your Shipping Address

Please double-check that your shipping address is correct when placing your order. We can update or change your shipping address within 2 hours of the purchase. After that window, the order may have already entered production or been handed to the carrier, and we will be unable to modify the destination. Once shipped, you would need to contact the carrier directly to request any address changes.

To request an address change, email us at TobyNomadMasterpieces@gmail.com.

Damaged or Lost Shipments

In the unlikely event that your order arrives damaged or you notice a defect, please contact us as soon as possible so we can arrange a replacement. To help us resolve the issue quickly:

1. Take clear photos showing the damage to the product, including the front and back of the item, as well as the shipping box if it was also damaged.

2. Send the photos to us at TobyNomadMasterpieces@gmail.com with your order number in the subject line.

3. Allow our team time to review the evidence. We will follow up with you within 24-48 hours of receiving your email on business days.

If your package appears to be lost in transit and tracking has not updated for an extended period, please reach out to us and we will work with the shipping carrier to investigate and resolve the matter.

Third-Party Forwarding Services

If you use a third-party package forwarding service to receive your order, please be aware that we cannot be held responsible for any items that are damaged, lost, or stolen once the shipment has been delivered to the forwarding facility. All liability transfers to the forwarding provider upon their receipt of the package.

Shipping Disclaimer

All delivery timeframes listed in this policy are estimates and are not guaranteed. Actual delivery dates may vary depending on carrier performance, customs processing for international orders, weather conditions, and other factors outside of our control. We are not liable for delays caused by the shipping carrier or by circumstances beyond our reasonable control. By placing an order, you acknowledge and accept these terms.

Questions?

If you have any questions about shipping or delivery, please contact us at TobyNomadMasterpieces. Our team typically responds within 24 hours.